At All Sorts of Bags, we want to make receiving your new bag as simple and straightforward as possible. Below you’ll find information about how we process, dispatch and deliver your order.
If you have any questions about your delivery, please contact us at hello@allsortsofbags.com.
Order Processing
Once your order has been placed, we’ll begin preparing it for dispatch.
Orders are processed during our normal working days, excluding weekends and UK bank holidays. During particularly busy periods, such as sales, promotions and Christmas, processing may take a little longer than usual.
Once your order has been dispatched, you may receive a confirmation email containing your delivery or tracking information, where available.
UK Delivery
We deliver to addresses throughout the UK using trusted delivery and courier services.
Available delivery options, estimated delivery times and any applicable charges will be displayed during checkout before you complete your purchase.
Delivery times are estimates and may vary depending on your location, the delivery service selected and circumstances outside our control.
Delivery Charges
Any applicable delivery charges will be clearly displayed during checkout before payment is taken.
Delivery costs may vary depending on the size or value of your order, your delivery address and the delivery method selected.
Where we offer free delivery promotions, any minimum order value or other conditions will be clearly stated on our website.
Delivery Times
We aim to dispatch and deliver all orders as quickly as possible.
Estimated delivery times will be provided where available, but these are not guaranteed unless specifically stated otherwise.
Deliveries may occasionally be affected by circumstances outside our control, including courier delays, severe weather, public holidays or periods of unusually high demand.
Tracking Your Order
Where tracking is available for your chosen delivery service, your tracking details may be provided by email once your order has been dispatched.
Please allow some time after receiving your dispatch confirmation for tracking information to become active.
If you haven’t received your tracking information or need help locating your order, please contact hello@allsortsofbags.com.
Delivery Address
Please check your delivery address carefully before completing your order.
You are responsible for providing a complete and accurate delivery address. Incorrect or incomplete information may result in your order being delayed or returned to us.
If you notice a mistake after placing your order, contact us as soon as possible at hello@allsortsofbags.com. We will do our best to help, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.
Missed Deliveries
If nobody is available to accept your delivery, the courier may:
- Leave your parcel in a safe place.
- Leave it with a neighbour.
- Attempt delivery again.
- Take the parcel to a collection point or depot.
The exact process will depend on the courier handling your order.
Please follow any instructions provided by the courier to rearrange delivery or collect your parcel.
Orders That Have Not Arrived
If your estimated delivery date has passed and your order has not arrived, please check any tracking information provided to you first.
If you still cannot locate your parcel, contact us at hello@allsortsofbags.com with your order number and we’ll look into it for you.
Damaged Parcels
If your parcel arrives visibly damaged, please take photographs of the packaging and the affected product where possible.
Contact us as soon as possible at hello@allsortsofbags.com, including your order number and photographs of the damage, so we can investigate and help resolve the issue.
Missing or Incorrect Items
We take care when preparing every order, but if something isn’t right, please let us know.
If an item is missing from your order or you have received the wrong product, contact hello@allsortsofbags.com with your order number and details of the problem.
We’ll investigate and arrange an appropriate solution.
International Delivery
Any international delivery options currently available will be displayed during checkout.
International orders may be subject to additional customs duties, import taxes or local charges depending on the destination. Where applicable, these charges may be the responsibility of the recipient and are not necessarily included in the price paid to All Sorts of Bags.
Returns & Exchanges
If you’ve received your order but would like to return or exchange an item, please refer to our Returns & Exchanges Policy for further information.
Your statutory consumer rights are not affected by our delivery or returns policies.
Contact Us About Your Delivery
If you have any questions about your order, dispatch or delivery, please contact us and we’ll be happy to help.
All Sorts of Bags
Email: hello@allsortsofbags.com