At All Sorts of Bags, we hope you love your purchase. However, we understand that sometimes an item may not be quite right.
This Returns & Exchanges Policy explains how to return an unwanted item, request an exchange or contact us if there is a problem with your order.
If you have any questions about a return or exchange, please contact us at hello@allsortsofbags.com.
Changing Your Mind
If you purchase from us online as a consumer, you normally have the right to change your mind and cancel your order within 14 days of receiving your goods, subject to certain exceptions under UK consumer law.
Once you have told us that you wish to cancel, you normally have a further 14 days to return the goods.
Please contact us at hello@allsortsofbags.com before returning an item so we can provide the appropriate return instructions.
Returning an Item
If you would like to return an unwanted item, please contact us with:
- Your name
- Your order number
- The item you would like to return
- The reason for your return
We will then provide you with the relevant return instructions.
Please do not send an item back until you have received the appropriate return information from us.
Condition of Returned Items
We ask that unwanted items are returned in their original condition wherever reasonably possible.
You may inspect an item as you would in a physical shop, but please take reasonable care of the product while it is in your possession.
Where possible, products should be returned:
- Unused and in a resaleable condition
- With their original labels and tags attached
- With any accessories supplied with the product
- In their original packaging where reasonably possible
We may be entitled to reduce a refund where the value of an item has been diminished as a result of handling beyond what is reasonably necessary to inspect it.
Return Postage
Unless an item is faulty, damaged, incorrect or we have agreed otherwise, you may be responsible for the cost of returning an unwanted product to us.
We recommend using an appropriate tracked or recorded delivery service and keeping proof of postage until your return has been completed.
If an item is faulty, damaged or incorrectly supplied, please contact us before arranging a return so we can advise you on the appropriate next steps.
Exchanges
If you would like to exchange an item for another product, size, colour or style, please contact hello@allsortsofbags.com.
Exchanges are subject to product availability.
If the item you would like is unavailable, we may offer you an alternative or arrange a refund where appropriate.
Any difference in price between the original product and replacement product may need to be paid or refunded.
Faulty or Damaged Items
We take care to ensure your order reaches you in good condition. If an item arrives damaged or appears to be faulty, please contact us as soon as possible.
Please email hello@allsortsofbags.com with your order number, a description of the problem and photographs where appropriate.
We will review the issue and advise you on the next steps.
Your rights in relation to faulty, damaged or misdescribed goods are protected by UK consumer law, and nothing in this policy affects those statutory rights.
Incorrect Items
If we have accidentally sent you the wrong product, please contact us at hello@allsortsofbags.com.
Please include your order number and details of the item you received.
We will arrange an appropriate solution and provide return instructions where necessary.
Refunds
Once your return has been received and checked, we will process any refund due to you.
Refunds will normally be made using the same payment method used for the original purchase.
Where you exercise your statutory right to cancel an eligible online purchase, we will process your refund in accordance with applicable UK consumer law.
Your bank or payment provider may require additional time to credit the refunded amount to your account after we have processed it.
Original Delivery Charges
Where you cancel your entire eligible order under your statutory cancellation rights, you may also be entitled to a refund of the standard delivery charge you paid.
If you selected a more expensive delivery option than our standard delivery service, we are not required to refund the additional cost of that upgraded service.
Different rules may apply to partial returns or returns made outside statutory cancellation rights.
Items That Cannot Be Returned
Certain products may be excluded from change-of-mind returns where permitted by law.
This may include:
- Personalised or custom-made products
- Products made specifically to your requirements
- Sealed products that are unsuitable for return for health or hygiene reasons once unsealed
Any applicable restrictions will be made clear where appropriate.
This does not affect your legal rights if an item is faulty or not as described.
Returning Gifts
If you have received an item as a gift and would like to return or exchange it, please contact us.
We may need information relating to the original order before we can process the request.
Refunds will normally be issued to the original payment method unless otherwise agreed or required.
Lost Returns
You are responsible for returned goods until they reach us unless we have arranged the return ourselves.
For this reason, we recommend obtaining proof of postage and using a tracked delivery service where appropriate.
If a return does not reach us, we may ask you to provide proof that the item was sent.
Your Consumer Rights
Nothing in this Returns & Exchanges Policy limits or excludes your statutory rights.
Products purchased from All Sorts of Bags must meet the standards required under applicable UK consumer legislation, including the Consumer Rights Act 2015.
If goods are faulty, not as described or not of satisfactory quality, you may have additional rights to a refund, repair or replacement depending on the circumstances.
Contact Us
If you would like to arrange a return or exchange, report a faulty item or have any questions about this policy, please contact:
All Sorts of Bags
Email: hello@allsortsofbags.com